Frequently Asked Questions
Everything you need to know about bringing Dash into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee at checkout. This service includes room-of-choice delivery, full assembly of your new furniture, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return unless they arrive damaged or defective.
How can I care for my Dash wooden furniture?
To maintain the longevity of your pieces, we recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals and direct sunlight, which can cause fading or cracking over time.
Are your materials sustainably sourced?
At Dash, we are committed to the planet. Over 80% of our wood products are FSC-certified, and we prioritize partnerships with manufacturers who utilize eco-friendly production methods and recycled packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.